Job Description

The Director of Housekeeping Operations will oversee and support the housekeeping departments for several Rolling Hills Hospitality-managed hotels. This role ensures operational excellence, brand consistency, and superior guest satisfaction through effective leadership, staff development, and strategic management. The ideal candidate is an inspiring leader who thrives in a fast-paced hospitality environment, balances operational precision with people-first leadership, and has a proven record of building high-performing teams. Responsibilities: • Leadership & Oversight: Provide direction and supervision to property-level Executive Housekeepers and their teams, ensuring all properties meet Rolling Hills Hospitality’s cleanliness and service standards. • Operational Excellence: Standardize and monitor cleaning procedures, room inspection processes, and quality assurance across all locations. • Staff Development: Recruit, train, and mentor housekeeping leaders and associates; create career growth pathways and maintain high team morale. • Quality Control: Conduct routine property audits to ensure consistency in cleanliness, safety, and guest experience standards. • Budget & Resource Management: Oversee departmental budgets, labor management, and supply inventories; identify opportunities for operational efficiencies. • Collaboration: Partner with General Managers and Maintenance leaders to ensure smooth daily operations and timely resolution of guest or room-related issues. • Performance Monitoring: Analyze key performance metrics such as guest satisfaction scores, room turnaround times, and team productivity to drive continuous improvement. • Compliance & Safety: Ensure all housekeeping operations comply with health, safety, and sanitation regulations as well as brand policies. • Innovation & Sustainability: Promote eco-friendly cleaning practices and implement innovative solutions to enhance efficiency and guest comfort. Qualifications: • 5+ years of progressive housekeeping management experience, including multi-property oversight in hotels, resorts, or large-scale hospitality operations. • Proven track record in team leadership, training, and performance management. • Strong understanding of EVS, sanitation standards, and brand compliance requirements. • Excellent communication, organization, and analytical skills. • Ability to travel regularly between assigned properties. • High school diploma or GED required; degree in Hospitality Management, Business Administration, or a related field preferred. • Bilingual (English–Spanish) preferred. About Company: Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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