Job Description

Overview:

This position is assigned to the Local Reentry Council in the specified North Carolina county. The Community Case Manager holds a caseload of individuals returning to the community from prison, jail, probation, or parole, as well as those with a criminal history who require support services. The goal is to facilitate a successful reintegration by assessing needs and risks, coordinating services, providing guidance, and ensuring continuity of care pre‑ and post-release.

Key Responsibilities:

• Clearly communicate client expectations and Council rules.
• Ensure clients complete assessments, treatment, or required classes; monitor and verify participation.
• Collaborate with community partners to reinforce pro‑social behavior.
• Build a therapeutic professional alliance with clients.
• Address noncompliance or risky behaviors during interactions and provide corrective guidance.
• Use validated risk assessments to prioritize high‑risk needs for intervention.
• Link clients to community resources and schedule follow‑up appointments.
• Facilitate goal setting and target development in coordination with clients and service providers.
• Monitor client progress and adjust plans as needed.
• Maintain accurate records of client data and services via the NC DPS CART (Community Automated Reentry Tool) system.

Minimum Qualifications:

• Associate degree (2-year) in Criminal Justice, Human Services, Recreation, or a related field; and at least two years of case management or human services experience; or an equivalent combination of education and experience.

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