Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- Mitigate customer complaints as needed
Qualifications:
- Well-versed in taking telephone calls and handling stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Must have graduated high school, received a GED or equivalent
About Company:
This Best Western of Hartland hotel is a favorite for guests planning a special event. Reunions and weddings are something special in this neck of the woods. Whether you are a key participant in the event or simply there to observe, this Hartland hotel can't be beat for convenience and comfort.
Job Tags
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